Why Do My JBL Headphones Keep Turning Off | EGadgetsly

Why Do My JBL Headphones Keep Turning Off

Why Do My JBL Headphones Keep Turning Off

Are you in a fix on why my JBL headphones keep turning off without any reason? If your answer is yes, then this solution guide will help you find all the possible reasons why you are experiencing such an issue.

There could be several reasons why your JBL wireless headphones keep turning off that we will discuss later in this article. 

However, if you don’t have much time to read, you can try factory resetting your JBL headphones. Here’s how you can do it:

How to Factory Reset JBL Bluetooth Headphones?

  • First, you turn off your JBL headphones if they are not turned off. 
  • Then, you turn them on using the power button.
  • Once they get powered on, press the volume up and down buttons simultaneously. 
  • Now, keep the buttons pressed for 7 to 10 seconds.
  • After a while, you will hear a sound which means that your headphones are restarting.  
  • After the headphones restart, you will hear another sound which means that your headphones reset to the factory default setting.

Common Reasons Why JBL Headphones Keep Turning Off

  1. Charging Issues:

One of the most common reasons JBL headphones keep turning off is that they are not getting charged properly. There can be a few reasons why they are not charging, and one of them is that the charger you are using to charge the headphones is not compatible. 

Another reason you might be experiencing such an issue is that the charging cable is not working. The problem can even be with the headphone’s charging port, as well, as there is dust in it or some other issue might be causing inconvenience in the charging.

  1.   Battery Issues:

If you are sure that the headphones are charging but still experiencing the “Turn Off” issue, then the problem is probably with the battery of your JBL headphones. 

It’s common with headphones that after some time their battery starts draining. And in your case, that might be why you are experiencing random turn-offs with your JBL headphones.

    1. Bluetooth Connectivity Issues:

In wireless JBL headphones, connectivity is a common problem, and maybe you are facing the same issue that’s why your headphones constantly keep turning on and off. 

There can be various pairing issues that your headphones might be encountering with Bluetooth, such as signal loss, interference in signal, and difference in Bluetooth versions between headphones and the pairing devices.

  1. Firmware Issues:

If you are certain that your JBL headphones are properly charging while the battery is good and there are no connectivity issues then the problem is probably with the firmware.

There can be several reasons why your headphones are experiencing firmware issues. Either any hardware component of the headphones is not functioning, or there is some software bug or glitch that might be causing the problem.

Things You Can Do To Troubleshoot Your JBL Headphones      

  1. Try Changing The Charger

If you tried factory resetting your JBL headphones in the first place but it didn’t work out then the next thing you need to do, is to try changing your charger or charging cable. 

Sometimes, the problem caused by something as simple as an outdated or faulty charger. If you have another charger, try switching it out and see if that solves the problem. It is also important to ensure that the cable is compatible with your device before plugging it in. 

Moreover, ensure that there is no visible damage on either end of the charging cord, as it can lead to power issues that cause your headphones to turn off unexpectedly.

  1. Install The Latest Bluetooth Version and Drivers

Sometimes your JBL headphones and the pairing device have Bluetooth incompatibility. Installing the latest Bluetooth version along with drivers on your pairing device can help you cope with this incompatibility. You can upgrade to the latest Bluetooth version using the steps below.

  • Go to the setting of your smartphone and tap “About Phone.” 
  • Inside the “About Phone” section, you can see “Software Information.”
  • Tap into “Software Information,” and after that, tap “Build Number” 3 to 4 times.
  • It will reveal the “Developer Options” that you can find just below “About Phone.”
  • Tap on the “Developer Options” and then tap on the “Bluetooth AVRCP Version.”
  • If there is any Bluetooth update available, it will be installed on your phone.
  1. Get The Latest Firmware Update

There is a possibility that updating Bluetooth’s latest version and installing drivers won’t work and the problem remains the same. Then, in that case, the next solution for you is to get the latest firmware update for your headphones. 

You can follow the steps given below to install the latest firmware update on your JBL headphones:

  • Go to the Apple Store or Play Store and find the “My JBL Headphones” app
  • Install the app on your smartphone and then launch the app
  • Open the app and check out the list of JBL headphones
  • Select your headphones model
  • You will see if any firmware update is available for your headphones 
  • If there is any update available it will be visible as an orange circle with a down arrow sign
  • Tap that sign and tap the install button 
  • Once the update will get done, go back to your headphones page on the app 
  • If there is no orange circle sign there then it means that your headphones are updated to the latest firmware version


  1. Contact JBL Support

If you tried everything from changing the charger and battery to installing Bluetooth and firmware updates and still nothing worked out then the last option you have is to contact JBL support.

You can’t resolve any problem with the firmware on your own other than updating it. Therefore, the best option for you is to visit the JBL customer support page, and you will find ways to contact customer support agents to ask them for a solution. 


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